begins to piece this together and figure out what happened with this flight. >> certainly what became clear, natalie, was the need for transparency. and people understand that airlines government agencies may not have the answers right away when you're dealing with a crash situation where a plane is missing. but what people do expect is to have a clear line of communication open to have crisis resources available. people that are communicating information directly to families. to the loved ones first before they have to find out about things by watching television or going on the internet. those are things that are important to any family in a time of crisis. and certainly an air disaster in particular. because let's face it there are so many flights around the world every single day, flying is one of the safest modes of transportation, and unless someone has an inherent fear of