knew, the engineers knew about the ignition switch problem years before they issued a recall. there were 13 deaths linked to accidents with that ignition switch recall problem and that is why the new ceo mis pushing ahead and most analysts say more aggressively than otherwise. >> getting out ahead of the story. >> right. you hear recall as a consumer, it sets off all sorts of red flags. it makes one wonder are these cars as safe as other automakers? >> you're going to get one of these letters from the auto dealer. you're going to get a letter saying that this is a model that you need to recall, what to do, how to bring it back in. but mostly these cars are safe. gm has a safety rating of 4.4 stars out of 5 for nhtsa. four models of the international insurance highway safety list. they've got a lot of safe cars. some of these things are just technical problems and in some cases they have led to accidents in the ignition switch case, but by and large, your car is probably still safe.