they have isolated these family members, that they were at least trying to give them whatever information they have. does this look like a lesson learned, if you will, from the experience with the malaysian flight that we see so much discussion on social media. we're seeing these pictures now of people, they have been on their cell phones, they have been taking notes, they have been looking at the manifest. it's a very, very difficult time for them and i imagine too that they have turned to social media as well. >> yes. you're absolutely right. it has turned into this conversation with officials sending their message, their thoughts to the passengers. i would like to mention during mh-370 that was one of the big frustrations, the communication gap. and right now we are seeing a lot of traffic from different officials, from indonesia, from malaysia that are taking to twitter. they are taking to facebook as well and updating people as to