the biggest impact here is the coronavirus the chrom omicron v impacting staff. a woman we spoke with, her name is roberta, she's on her way to new york to see her family, it's a surprise. listen to her concerns as she travels. >> christmas, you know, you want to be with your family, stuff like that. covid messed up everything. i tell you, new york got hit real bad. i moved here during that time. it was shaky, so now i'm going back for the first time. you want to see everybody. even when you live near people, you're still not sure. i had covid. i know. you can't move. it's different. >> reporter: she sells she's on her way back to new york to