i'll speak with a former fbi agent who investigates post-9/11 cases, next. [ shutter clicks ] hi there! [ laughs ] -i'm flo! -i know! i'm going to get you your rental car. this is so ridiculous. we're going to manage your entire repair process from paperwork to pickup, okay, little tiny baby? your car is ready, and your repairs are guaranteed for as long as you own it. the progressive service center -- a real place, where we really manage your claim from start to finish. really. ♪ easy as easy can be bye! ♪ it's so delightful. ♪ so's my surface, ♪ it's just as powerful. ♪ you can write with a pen? ♪ you can say that again. ♪ i really like my surface pro 3. ♪ ♪ hey what's that, ♪ is it a kickstand? ♪ touchscreen too, ♪ it's pretty slick, man. ♪ it comes apart i see. ♪ it's got a usb. ♪ i think i like your surface pro 3. ♪