woman, danielle, because she had a tough time riding out the storm with her three children and her husband in the basement. thank goodness she and the kids are okay but it was the feeling of having to tell her 9-year-old it's going to be okay when deep down, she wasn't actually sure. take a listen. does it feel real? >> i'm numb. numb. i have breakdowns every time i walk in here. there's no words. i mean, it's complete devastation. just trying to keep yourself okay for your kids, because your kids, you have no idea what they're thinking. i knew what was coming. you're trying to say it's going to be okay, we're going to be okay. i don't know. >> i keep thinking i'm going to wake up and it's just a bad dream. this stuff doesn't happen to us. it happens to other people. not me. not that i wish that on anybody else but i just never thought it would ever, ever happen to me.