woman whose rise and then fall within the royal family had been played out very publicly. >> in the early hours of the morning after news had broken of diana's death the palace issued a short statement. >> buckingham palace said the queen and the prince of wales were deeply shocked and distressed by this terrible news. >> that was it. and to the population, to this grieving population it seemed like nothing. >> i think the public were waiting for the queen to lead the mourning. and she didn't. >> and into this vacuum steps the prime minister, tony blair. >> i feel like everyone else in this country today. utterly devastated. she was the people's princess. and that's how she will stay,