we are strengthening policies. we're strengthening procedures. we're strengthing our systems, all building in double checks, triple checks, safe guards, oversight. different ways of making sure that we cannot have, as occurred here in certain instances, a single point of failure. that's one of the lessons here that's totally unacceptable. so part of what's built in is a bunch of, as i said, double or triple, even quadruple checks to make sure that doesn't happen, both in terms of how the initial reports of handled, the appropriate urgency there. but also in terms of communication. one of the important recommend eights is reporting to state and local law enforcement, as well as communications between field office, transfers between field offices. i can go into detail about any of those. but those are part of it. there's some things that occurred here that are so basic and so fundmental and so