Utility-Customer Relations Before and After Texas Winter Storms of February 2021: Survey (Credit: Zpryme) It’s the dead of night in mid-February 2021. Power is out. Water pipes are frozen.Outside temperatures hover in the single digits. Like an apocalyptic scene, the landscape is white and completely devoid of any hint of electric power as snow swirls through blustery winds. In spite of assurances from authorities that power will be restored soon, as far as you can tell, no relief is coming. Modern civilization has come to a grinding halt. Where do you turn, and who do you blame for this abrupt return to the Stone Age?