Zendesk, Inc.: Zendesk Unveils New Suite With Powerful Messaging Solution Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support Zendesk, Inc. (NYSE: ZEN), a customer service software company with support and sales products designed to improve customer relationships, today announced the general availability of its comprehensive messaging solution as part of the new Zendesk Suite. The new package brings together all Zendesk's service capabilities, including messaging, into one complete offering that brings radical simplicity to the enterprise software space. Zendesk's powerful messaging tools are designed to give businesses the ability to have continuous, convenient and personalized conversations whether customers want to text, chat on their computer, reach out over WhatsApp, and more. Companies can now provide connected conversational experiences across web, mobile, and social channels that work easily out-of-the-box with built in automation and the power to scale to support modern enterprise needs. Zendesk's messaging solution also offers advanced capabilities including proactive notifications, enabling specialized third-party bots, and allowing customers to transact directly within the conversation when browsing products, reserving seats, or making payments.