Several passengers took to X to narrate their ordeal. One such passenger said that people were initially asked to board the Air India flight and sit in the aircraft without air conditioning
An Air India flight bound for San Francisco was delayed by over 20 hours, following which some of the passengers, who were stuck inside the aircraft for hours, fainted due to lack of air-conditioning.
The Directorate General of Civil Aviation issued a show-cause notice to Air India Ltd. on Friday after a flight for San Francisco from New Delhi was rescheduled to 3 p.m. after inordinate delays.
Passengers were deboarded, with some reportedly fainting due to insufficient cooling in the cabin. The airline has offered to reschedule or refund the passengers.
Incidents of passengers being put to discomfort by Air India in violation of various civil aviation requirements have "come to our notice",
During an eight-hour delay on Thursday, several passengers on an Air India flight bound for San Francisco fainted while sitting in the aircraft without air conditioning. Passengers shared their distressing experiences on social media, describing the ordeal.