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TCM0284385 - Specialist areas - complex: complex cases - removing second adult element post award You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure the case is a joint WTC only claim where one customer only is subject to immigration control you have access to the National Insurance Recording System (NIRS) and know how to obtain the customer’s nationality from it you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalo...

On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120. If the customer is present and ordinarily resident in ...

TCM0304100 - Specialist areas: international: miscellaneous: address changed to non-UK / non-EU - temporary or permanent You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from t...

TCM0284398 - Specialist areas - Complex: Complex cases - renewals - income - actual income provided after estimated income You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ fro...

If the case is a complex case,go to Step 3. If the case is not a complex case, go to Step 9. Step 3 Check to see if there is a link to the UK through residency, employment or UK contributory benefits after the change would be applied by using the ‘B&C EEA Competency for Family Benefits’ decision tree. For how to do this, use TCM1000257. If there is still a link , go to Step 4. If there is no link complete a SEES calculation up to the end of the complex claim date. For how to do this, use TCM1000490  complete a manual calculations form. For how to do this, use TCM1000491