New AI capabilities added by Avaya to its OneCloud portfolio – PCR
A unified solution 28th January 2021 Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google Cloud CCAI blend automated and assisted experiences throughout a customer’s interaction with the contact centre. Two leading U.S.-based telecommunications services providers are implementing Avaya Virtual Agent Enhanced ...
Source: pcr-online.biz