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Only the "Swagger Wagon" is included in the pilot program. Cars are becoming more connected than ever and Toyota is launching a new, all-digital owner's manual to help make life easier. The Toyota Sienna minivan, called the "Swagger Van" a decade ago when the previous third-generation model debuted, has been chosen for the pilot program of the Toyota Driver's Companion, an app-based system with a voice-activated virtual assistant called Joya. This is something that could end up replacing the traditional owner's manual stuffed into the glovebox. The system is hosted within the Toyota App and i...

A unified solution 28th January 2021 Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google Cloud CCAI blend automated and assisted experiences throughout a customer’s interaction with the contact centre. Two leading U.S.-based telecommunications services providers are implementing Avaya Virtual Agent Enhanced ...