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Trends show shoppers have held onto many of the habits developed during the height of the pandemic. Insider's list recognizes the innovative leaders in retail technology.

Gorgias, a San Francisco, CA-based e-commerce customer support platform, raised $25m in Series B funding. The round – which brought fundraising total to more than $40m and its valuation to more than $300m – was led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft. The company intends to use the funds to accelerate product development and double its workforce across its six global offices. Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias is a customer service application that helps online merchants respond to customer inqu...

Share this article SAN FRANCISCO, Dec. 10, 2020 /PRNewswire/ --  Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company's 200% year over year growth in 2020. The round, which is being led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft, brings Gorgias' fundraising total to more than $40 million, and its valuation to more than $300 million. The round will be used to accelerate product development double the company's workforce across its six global offices. Gorg...