Ciena takes aim at the 'ticket-less' call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
Source: cio.com
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Amazon Connect Offers General Availability of Outbound Campaigns for Calls, Texts, and Emails
AWS has recently announced the general availability of the high-volume outbound communication capability called Amazon Connect Outbound Campaigns in the Amazon Connect service - an omnichannel contact
Source: infoq.com
NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers
NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat.
Source: einnews.com
USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer
Atlanta, GA (PRWEB) June 21, 2022 -- USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US
Source: prweb.com
AWS bolsters Connect contact center service with case management features
The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services.
Source: cio.com