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Zendesk acquires AI automation platform Cleverly.ai - Vimarsana News

Zendesk acquires AI automation platform Cleverly.ai

Leading SaaS (software-as-a-service) company Zendesk has acquired Cleverly.ai, a Portugal-based AI automation platform, for an undisclosed sum.Cleverly provides AI-powered solutions with insight-driven automation that makes support teams more ...

Allganize raises $10 million round led by Atinum Investment - Vimarsana News

Allganize raises $10 million round led by Atinum Investment

Allganize raises $10 million round led by Atinum Investment Share Article SAN FRANCISCO (PRWEB) March 08, 2021 Allganize announces that it has completed a $10 million financing led by Atinum Investment, with participation from Stonebridge Ventures, Sumitomo Mitsui Banking Corporation and existing investors. This brings the total funds raised by Allganize to $15 million since its founding in July 2017. Headquartered in the San Francisco Bay Area, Allganize uses natural language processing (NLP) to extract answers to users' natur...

Source: prweb.com
'Fraud is an arms race': how Carousell boosted its customer experience to fight bad actors - Vimarsana News

'Fraud is an arms race': how Carousell boosted its customer experience to fight bad actors

By Shawn Lim-20 January 2021 01:00am Carousell battled mispriced listings by opportunistic individuals who wanted to use the Covid-19 crisis to profit from masks. The Covid-19 pandemic continues to reiterate the importance of understanding consumers, and having a pulse on local market sentiments and general news for Carousell. Lavone Toh, a business process improvement manager from the marketplace experience team at the platform explains to The Drum how each market reacted differently with respective lockdown measures and social-distancing guidelines. Consumer behaviour, such...