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High water bills continue to burden Richmond residents

Richmond residents continue to fight to resolve their high water bills, and the Department of Utilities says it's making progress.

Shantel-davis , April-bingham , Tonya-winfree , Julie-leseur , Department-of-utilities , Senior-director ,

ABB drives and motors group transitions to employee ownership

A group of companies, which operates in the North East of England and Scotland, has transitioned to employee ownership.

Gateshead , United-kingdom , Scotland , April-bingham , John-blair , Matthew-hutton , David-kerr , Nick-brown , Amy-reilly , North-east , Chartered-accountants

DPU struggling with customer service | Richmond Free Press | Serving the African American Community in Richmond, VA

April Bingham is proud of the progress the Richmond Department of Public Utilities has made in clearing a backlog of customer service issues.

Brenda-trent , April-bingham , Revam-trammell , Laureno-oleary , Hilda-braswell , Robinetted-winn , Lynwood-jones , City-council , Richmond-department-of-public-utilities , Richmond-department , Public-utilities , Stratford-hills

DPU addressing growing concerns over high water bills in Richmond

Richmond residents looking for answers as they see high water bills. Some have received a bill worth thousands of dollars. Richmond's Department of Utilities has a response.

April-bingham , Julie-lesueur , Brad-michael , Side-investigators , Senior-director ,

Some in Richmond voice concern about estimated utility bills, on-hold wait times

“We are the ones getting all these phone calls from our citizens that are staying on the line for over an hour waiting to get through. That is unacceptable," Councilmember Reva Trammell said.

Garry-bloomfield , April-bingham , Councilmember-reva-trammell , Reva-trammell-richmond , Public-utilities-services-commission , Richmond-city-council , City-council , Department-of-public-utilities , Call-center-problems , Public-utilities , Reva-trammell , Richmond-city-councilperson-reva

Richmond: Big sewer bill hikes could come without state help

A 50-plus year effort, which has already cost the city and state an inflation-adjusted $780 million, aims at stopping flows of mixed sewage and stormwater into the James River after heavy rainstorms.

David-rose , Richmond-jan , Michael-jones , April-bingham , Glenn-youngkin , Department-of-public-utilitie , Department-of-public-utilities , Moody , Richmond-city-council , James-river , General-assembly , Richmond-city

Richmond: Big sewer bill hikes could come without state help

A 50-plus year effort, which has already cost the city and state an inflation-adjusted $780 million, aims at stopping flows of mixed sewage and stormwater into the James River after heavy rainstorms.

April-bingham , David-rose , Richmond-jan , Michael-jones , Glenn-youngkin , Moody , Department-of-public-utilitie , Richmond-city-council , Department-of-public-utilities , Department-of-environmental-quality , James-river , General-assembly

Turning around billing issues, Richmond's DPU Director hopes for new system in 2026

Turning around billing issues, Richmond's DPU Director hopes for new system in 2026
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Utility rate increase starts July 1 in Richmond

Utility rate increase starts July 1 in Richmond
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Richmond , Virginia , United-states , April-bingham , Department-of-public-utilities-senior , Virginia-department-of-social-services , Richmond-city-council-on , Income-household-water-assistance-program , Richmond-city-council , Public-utilities-senior-director-april , Pay-payment , Low-income-household-water-assistance-program

He hasn't lived in Richmond for months. The city charged him $800+ for water.

After almost a year of headaches dealing with Richmond's Department of Public Utilities, Brian Alden rated his customer service experience with the city. “Can I go in the negative?"

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