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Singapore Airlines to move to new customer case system to raise service standards Toggle share menu Advertisement Singapore Airlines to move to new customer case system to raise service standards A Singapore Airlines Airbus A330-300 plane takes off behind one of the airline's Boeing 787-10 Dreamliners at Changi Airport on Mar 28, 2018. (File photo: Reuters/Edgar Su) 06 Apr 2021 12:50PM) Share this content Bookmark SINGAPORE: Singapore Airlines (SIA) is taking steps to raise its service standards by moving to a new customer case system that will support “con...

SIA picks Salesforce as it looks for holistic view of customer Details 06 April 2021 Singapore Airlines (SIA) has selected Salesforce to develop and implement a new customer case and knowledge management system for the airline. This new system, 1Point, will be deployed across SIA’s contact centres and customer feedback handling units globally from late 2021. As a dynamic case management tool, 1Point will offer a contextual and holistic view of customer interactions through a single interface. As such, SIA’s service agents will no longer need to ...

Singapore Airlines (SIA) has selected customer relationship management (CRM) firm Salesforce to develop and implement a new customer case and knowledge management system for the airline.

Ryanair confirms new sunshine route from Newcastle Airport for the summer holidays Passengers can soon travel to Zadar in Croatia with the budget airline with flights set to begin in July Get the latest North East news and updates delivered straight to your inbox Invalid EmailSomething went wrong, please try again later. Subscribe When you subscribe we will use the information you provide to send you these newsletters. Sometimes they’ll include recommendations for other related newsletters or services we offer. OurPrivacy Noticeexplains more about how we use your data, and your rights. You...

Daily Post Nigeria Published The President appointment Professor Bako Mansur Matazu as the new Director-General of the Nigeria Meteorological Agency (NIMET). Matazu replaces Professor Sani Abubakar Mashi. In a statement signed by James Odaudu, Director, Public Affairs, Ministry of Aviation, the appointment is in line with the administration’s commitment to the implementation of the Aviation Development Roadmap. Part of the statement read; “Professor Matazu has a PhD in Geography (Applied Meteorology), with membership of the Nigerian Environmental Society, African Forestry Forum, Nigerian ...