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Putting your team first was a major theme of the first Informa CREATE conference in Denver

In CREATE Digital Dive, data company executive provides insights into traffic, customer attitudes and workforce issues

Cleanliness is Still Name of the Game; Food and Service Sentiment Pick Up Strength in March Share Article Restaurant sales on the rebound and guest sentiment saw strong signs of improvement; especially for "food" and "service". The March 2021 Restaurant Guest Satisfaction Snapshot by Black Box Intelligence™ has been published. DALLAS (PRWEB) April 22, 2021 March was a good month for restaurants, especially considering what the industry has gone through over the last year. Of course, as was expected, year-over-year same-store s...

The restaurant industry suffered great loss but recovery is in sight For the restaurant industry, the year of COVID-19 was certainly unprecedented. The global COVID-19 pandemic, which was declared by the World Health Organization on March 11, has — through a series of alerts, lockdowns and quarantines aimed at slowing the coronavirus’ spread — accelerated change, transformed hospitality and, sadly in some quarters, decimated the industry. As many as 110,000 restaurants have closed since the pandemic was declared, according to the National Restaurant Association, and foodservice sa...

Restaurant Guests Remain Hyper Focused on Cleanliness and Safety Share Article Safety and cleanliness are still priority number one for restaurant guests, according to the latest edition of the Restaurant Guest Satisfaction Snapshot published by Black Box Intelligence™. The two subcomponents of ambiance that saw the biggest improvements in net sentiment were cleanliness, which improved by 18.3 percentage points year over year, and the newly tracked “safety” category, which became 17.3 percentage points more positive during the period. DALLAS (PRWEB) ...