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3 Trends Reshaping The Customer Experience Outsourcing Market

The contact center space is under a lot of pressure right now. Three trends are starting to emerge that will reshape the customer experience outsourcing market. ....

John-samuel , Cathrine-jooste , Outsourcers-bpos , Business-process-outsourcing-division , Deloitte , Global-contact-center , Process-outsourcers , Deloitte-digital , Fmcgs , Bpos , Contact-center , Outsourcing

Three Trends Reshaping The Customer Experience Outsourcing Market

The contact center space is under a lot of pressure right now. Three trends are starting to emerge that will reshape the customer experience outsourcing market. ....

John-samuel , Cathrine-jooste , Outsourcers-bpos , Global-contact-center , Business-process-outsourcing-division , Deloitte , Process-outsourcers , Deloitte-digital , Fmcgs , Bpos , Contact-center , Outsourcing

Content Critical Solutions Acquires Direct Mail Marketer Century Direct

Content Critical Solutions announces the acquisition of Century Direct, a provider of marketing direct mail printing production services. The acquisition will enable Content Critical Solutions to expand its operations and services. ....

Mike-kellogg , Fred-van-alstyne , Fitch-group , Critical-solutions , Triangle-services , Century-direct , Triangle-services-inc , Triangle-services-group-of-companies , Triangle-business-process-outsourcing-division , Chief-executive-officer , Triangle-services-group , Van-alstyne