To make it work. >> it absolutely must be fixed. people are getting on and enrolling. >> the "washington post" has called it a complete train wreck. the milwaukee journal sent knell says they need to problems and fix them now. >> at healthcare.gov where live chat assistance is also available. >> on october 1st we met the schultz family eager to sign up through the website. 17 days later they have still not been able to fin tish process. >> as time went by and we realized this was taking longer than expected to sign up, you know, the excitement became more like a question mark, but we're not gi...