CX Newsbyte: Pega Acquires Qurious, Salesforce Introduces Loyalty Management & More CX News
PHOTO: michael spring Pegasystems, which provides customer engagement software, has announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution for customer service teams. Terms of the deal are not being disclosed. Qurious.io's Software-as-a-Service (SaaS) offering uses speech-to-text, natural language processing (NLP) and emotion-detection capabilities to analyze the dialog within each customer service call and offers insights to agents. The company was founded in 2016 in San Francisco. Pegasystems, also known as Pega, will add Qurious.io's capabilities ...
Source: cmswire.com