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PHOTO: michael spring Pegasystems, which provides customer engagement software, has announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution for customer service teams. Terms of the deal are not being disclosed. Qurious.io's Software-as-a-Service (SaaS) offering uses speech-to-text, natural language processing (NLP) and emotion-detection capabilities to analyze the dialog within each customer service call and offers insights to agents. The company was founded in 2016 in San Francisco. Pegasystems, also known as Pega, will add Qurious.io's capabilities ...

Mailchimp acquires Chatitive, a B2B messaging startup and Madrona Venture Labs spinout January 11, 2021 at 10:29 am (Chatitive Image) Marketing giant Mailchimp has acquired Chatitive, a Seattle startup that helps businesses communicate with customers via text messaging. Chatitive CEO Andy Hollenbeck. (Mailchimp Photo) Terms of the deal were not disclosed but a person familiar with acquisition called it a “good outcome.” Mailchimp said the deal “helps our small business customers reach their audience in new ways.” “It’s more important than ever for small businesses to reach their c...