94pc UAE respondents say experience is as vital as products
Some 94% of survey respondents from the UAE agree positive customer support experience makes them more likely to make a repeat purchase.
Source: tradearabia.com
Page 10 - Connected Customer News Today : Breaking News, Live Updates & Top Stories | Vimarsana
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Salesforce Partners with TikTok - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and Reports
Salesforce, an American cloud-based software company, is partnering with TikTok to make it easier for Commerce Cloud merchants to engage with the TikTok community, including advertising to users and making their products more discoverable. This partnership is the latest Commerce Cloud platform investment to help businesses reach social-media-savvy shoppers. Nearly one in 10 purchases are […]
Source: itnewsafrica.com
Enterprise hits and misses - vanity metrics get exposed, DeFi deflates, and the connected consumer puts brands on notice
This week - brands grapple with the connected consumer and their brand (dis)loyalty. Vanity metrics get called out - we need better project KPIs. DeFi has a rough week, and the diginomica team fans out as on-the-ground events kick in.
Source: diginomica.com
How Much Does Your Brand Value Trust-Building With Customers?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
Source: cmswire.com
Trust and honesty - what the Connected Customer wants from brands in the Vaccine Economy
COVID has had an impact on what's expected in terms of good customer experience, according to a new Salesforce study.
Source: diginomica.com