Airline Passenger Experience the subcommittee heard from representatives from the Government Accountability office, Consumer Reports, paralyzed veterans of america, the airline Passenger Experience association and Spirit Airlines. The subcommittee will come to order. I would ask unanimous consent ththe chair bethe chair be autho declare recess during todays hearing without objection, so ordered. I also ask nms can send members not on the subcommittee be permitted to sit with subcommittee at todays hearing and ask questions without objection, so ordered. Good morning and i want to thank the witnesses for joining the subcommittee today for the discussion on the air travel experience. According to the u. S. The bureau of transportation statistics in 2018 u. S. Airlines. 925 million passengers to destinations in the u. S. And abroad, the highest total is 2003. The federal aviation or the faa current forecast predicts it will increase roughly 2 per year over the next 20 years and the number
Ththe chair bethe chair be autho declare recess during todays hearing without objection, so ordered. I also ask nms can send members not on the subcommittee be permitted to sit with subcommittee at todays hearing and ask questions without objection, so ordered. Good morning and i want to thank the witnesses for joining the subcommittee today for the discussion on the air travel experience. According to the u. S. The bureau of transportation statistics in 2018 u. S. Airlines. 925 million passengers to destinations in the u. S. And abroad, the highest total is 2003. The federal aviation or the faa current forecast predicts it will increase roughly 2 per year over the next 20 years and the number of passenger is expected to grow from 24 million to 56 million by 2050. So while increased passenger demand for its new Economic Opportunities and enhances the nations aviation network, longstanding challenges can enter. Over the last few years coming u. S. Airlines invested i interen their produ
The door is an excellent door. Its very well fortified, and its completely deployed. Its everywhere. The one vulnerability is this period of time when you have to leave for essential purposes, even passing meals or access the bathroom on the aircraft. Even if its for a very short period of time, and we take steps to make sure its for the shortest period possible, that period is when were most vulnerable. The installing of a very costeffective barrier, were talking 5,000 to 12,000 per aircraft once installed, its forever, no operating cost of it you can almost completely if not completely eliminate that risky period of time. Do you know what they look like . Ive seen some renderings, but is it a full door, or screen or what . Yes sir, its a wire mesh retractable, lightweight and its inexpensive as i mentioned. It goes from the floor to the ceiling of the cabin and its installed after the cockpit door, but before the passenger cabin. So as you enter an aircraft, normally you see the cock
Spends its funds because the cfpb operates outside of the appropriations process. Even the Federal Reserve which funds the cfpb from its earnings does not control the bureaus budget. Because congress cannot tighten the financial reins when Budgeting Issues arise the bureaus current structure makes meaningful congressional oversight very difficult. Socalled independence is one reason cited by the authors of dodd frank for the bureau structure. But other independent agencies such as the securities and exchange commission, the cftc, the ftc, and the cpsc are all subject to the appropriations process. Additionally, the bureau does not even have its own office of Inspector General, relying instead on the Inspector General of the Federal Reserve. Some of us have urged the adoption specific reforms to make the bureau more accountable, and more transparent. Putting the bureau through the appropriations process and establishing a board of director i believe it would resemble other agencies and
Collector. The agency then sends those complaints on to the company who then has some time to respond to both the consumer and the cfpb and to try to resolve the issue. Now the agency has received more than 650,000 complaints through the hotline. Could you give us a sense, director, a ballpark figure is fine, about how many of those complaints were resolved to the Consumers Satisfaction . And how much consumers have recovered financially through this process. Yeah. And ill say the arc of Consumer Complaints continues to increase in terms of volume. I believe thats a function of theres still a lot of lack of visibility. People dont necessarily know what the cfpb is and will know over time, i hope. I hope theyll see that were providing value to them. Thats what we aim to do. I think we had Something Like 700 and some credit card complaints in our first month, and were up to about 25,000 complaints per month across the entire range of Financial Services. What happens then is we give the c