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The power of machine learning (ML) is within reach of every business. No longer the domain of organisations with data scientists and ML experts on staff, the technology is rapidly moving into the mainstream. For businesses now, the question is: what can ML do for us?
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Global cloud provider in experience orchestration Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services(AWS) it...
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Wednesday, 13 January 2021, 1:19 pm Avaya expanding AI-powered contact centre capabilities to improve customer experience, participating with AWS Contact Centre Intelligence Sydney, Australia – January 13, 2021 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloud CCaaS customers through an extended relationship with Amazon Web Services (AWS). Avaya has joined the AWS Partner Network (APN) as an AWS Select Tech...