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Uniphore ushers in a new phase of rapid growth and expands executive leadership team with New Chief Financial Officer

Uniphore Software Systems logo
Uniphore ushers in a new phase of rapid growth and expands executive leadership team with New Chief Financial Officer
ANI |
Updated: Jan 08, 2021 11:34 IST
Chennai (Tamil Nadu) [India]/ Palo Alto (California) [United States], January 8 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has hired Stephane Berthier as its Chief Financial Officer (CFO).
Berthier brings considerable experience across global finance and business and will be able to leverage his breadth and depth to effectively manage Uniphore s growth and strong global demand.
As Uniphore s CFO, Berthier will lead the finance business support, investor relations, financial planning and analysis, accounting and tax functions globally. Prior to joining Uniphore, Berthier was a Partner at PwC for more than 20 years, where he has acquired both domestic and interna ....

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Uniphore Ushers in a New Phase of Rapid Growth and Expands Executive Leadership Team with New Chief Financial Officer

Uniphore Software Systems
Uniphore Ushers in a New Phase of Rapid Growth and Expands Executive Leadership Team with New Chief Financial Officer
Thursday, January 7, 2021 7:30PM IST (2:00PM GMT)
Global Conversational Service Automation company adds new talent in preparation for its next phases of global expansion

Chennai, India, Palo Alto, Calif., United States:
Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has hired Stéphane Berthier as its Chief Financial Officer (CFO). Berthier brings considerable experience across global finance and business and will be able to leverage his breadth and depth to effectively manage Uniphore’s growth and strong global demand. ....

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COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration

COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration
Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest
COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer.
Call centers and customer experiences are a bellwether for consumer confidence and have become increasingly critical during the pandemic as an opportunity to build customer connections. The survey shows that 59 percent of consumers are likely to recommend a company based on a positive contact center experience, which is more important now than ever. Customers are increasingly making decisions based on their experience ....

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Uniphore and Tech Mahindra partner to drive innovation in customer experience

Uniphore and Tech Mahindra partner to drive innovation in customer experience
ANI |
Updated: Dec 10, 2020 10:43 IST
Chennai (Tamil Nadu) [India]/Palo Alto (California) [United States], December 10 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work friendly environment.
As part of the agreement, Tech Mahindra and Uniphore will offer joint customers access to both Uniphore s cutting-edge CSA platform and Tech Mahindra s data and analytics expertise across multiple industries and verticals - bringing the next generation of Cu ....

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