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rage against the machine. i need a little more information from you. jericka: frustrations with customer service at an all-time high. i yell at the phone because i want a representative. pope francis is leading holy week ceremonies in italy on this good friday. he was originally scheduled to lead the stations of the cross procession but the vatican announced the pope will miss the ceremony. jericka: and on the road with an unlikely leader of a chess club. his name is mr. bishop, which is pretty cool. he is very caring. he just includes everybody. keeps people motivated to keep practicing and get better and better. jericka: good evening to our viewers in the west, and thank you for joining us on this friday night. i m jericka duncan in for norah. tonight the two lawmakers who were expelled by their republican colleagues following be reinstatedotests could soon- and it comes as we witness the political fallout over the tennessee three. on ....
rage against the machine. i need a little more information from you. frustrations with customer service at an all-time high. i yell at the phone because i want a representative. pope francis leading holy week ceremonies in italy on this good friday. originally scheduled to lead the stations of the cross possession but the vatican announced the pope will miss the ceremony. on the road with an unlikely leader of a chess club. his name is mr. bishop which is pretty cool. he is very caring. he includes everybody. keeps everybody motivated to keep practicing and get better and better. good evening and thank you for joining us on this friday night, i am jericka duncan infer norah. tonight the two lawmakers expelled by the republican colleagues following gun reform protest could soon be reinstated and it comes ashe tennessee three. one state representative was spared by a single vote allowing her to keep her job. tennessee is now at the center of t ....
Also providing a megaphone. the number of people posting complaints and shaming companies online has more than doubled since 2020. so what can people do? i think a customer care experience from both sides, from the employee side and the customer side would benefit greatly from a good dose of kindness. reporter: a reminder that% courtesy counts, even when you complain. nancy chen, cbs news, new york. jericka: kindness and take a deep breath. actor jeremy renner recounting in graphic detail the snowplow accident that almost killed him. his story is coming up. even if you got ppp and it only takes eight minutes to qualify. i went on their website, uploaded everything, and i was blown away by what they could do. getrefunds.com has helped businesses get over a billion dollars and we can help your business too. qualify your business for a big refund in eight minutes. go to getrefunds.com to get started. ....