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Embrace AI To Reshape CX: Driving Cost-Effective Customer Experiences

Remember that no one is an AI expert today; there is still much we don’t know.

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First Call Resolution Comprehensive Guide Launched

SQM Group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance.

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First Call Resolution Comprehensive Guide Launched

SQM group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance.

United-states , American , Mike-desmarais , Esat-csat , Cx-software , Contact-center , First-call-resolution , North-american , First-call-resolution-comprehensive , First-call-resolution-comprehensive-guide-blog , Call-resolution , Net-promoter