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First Call Resolution Comprehensive Guide Launched

SQM Group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance. ....

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First Call Resolution Comprehensive Guide Launched

SQM group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance. ....

United States , Mike Desmarais , Esat Csat , Cx Software , Contact Center , First Call Resolution , North American , First Call Resolution Comprehensive , First Call Resolution Comprehensive Guide Blog , Call Resolution , Net Promoter , Use Voc , Customer Experience Management , Call Resolution Video , Free Demo , Fcr Comprehensive Guide Pdf ,