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organizations that serve dedicated populations, we really want our whole system to be able to surerve clients anywhere they show up. we also place a value on training, as well as actually hiring culturally competent staff. >> when we first had our contract with open house, we sent letters to all of our contractors to strongly encourage them to do this. the idea was to see what would come from that. if we did not get everybody, then we would do something else. we were pleasantly surprised at the number of organizations that signed on to the training and you asked for further training,...

of those. we are committed to training. aside from dedicated funding for organizations that serve dedicated populations, we really want our whole system to be able to surerve clients anywhere they show up. we also place a value on training, as well as actually hiring culturally competent staff. >> when we first had our contract with open house, we sent letters to all of our contractors to strongly encourage them to do this. the idea was to see what would come from that. if we did not get everybody, then we would do something else. we were pleasantly surprised at the number of organiz...

i am a board member at senior action network. thank you very much for having this hearing, which is very important. as supervisor olague mentioned, prior to being called to duty by the mayor, she was a staff person that senior action network. in fact, she was our program manager for housing advocacy. and i know, i pretty clear for seniors and persons with disabilities, i know how frustrated she was, as well as the rest of us, when people would come in and call and ask about low-income housing, and all we could do was show them a list so that they could be put on a waiting list. the k...

of the programs about city funded programs, what is the city require in terms of cultural competency? is that part of the requirement of getting a contract? and to the extent that is the case, what kind of oversight does the department provide to make sure that it is appropriate? >> yes, but that is part of the requirement of our providers. we also have business office compliance that monitors the procedures that require it that to be implemented. we do have a monitoring unit that does that. specific to the goals of cultural competency for the lgbt population, we have had those kinds...