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AI-powered customer intelligence platform Dialpad announced new updates to its app ecosystem for easy integration, improve customer and employee exper. ....
Dialpad Introduces a Smarter, More Reliable Calling Experience for Microsoft Teams Users New integration combines Dialpad’s best-in-class AI-assisted voice capabilities with Teams’ native interface for intuitive, seamless communications SAN FRANCISCO (BUSINESS WIRE) Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its platform integration with Microsoft Teams, a leading solution for team collaboration and engagement. Dialpad for Microsoft Teams is a cloud-native direct routing integration that seamlessly connects Dialpad’s enterprise-grade telephony features and award-winning Voice Intelligence (Vi™) capabilities into the Microsoft Teams native environment. According to Microsoft’s Hybrid Work Trend Index, workers report that their productivity has either remained the same or increased over the past year. As work methods continue to evolve, Dialpad is at the forefront, creating better, smarter and more seamless ....