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How to improve health IT -- FCW

The past year has called unprecedented attention to public health systems and their underlying data, but federal agencies struggles with health IT long predate the COVID-19 pandemic. ....

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Improving the citizen experience one phone call at a time -- FCW

By Tom McNeal

Businesses know the high cost of an underwhelming customer experience. Organizations engaged in commerce have invested in applications and platforms that provide frictionless, secure customer experiences online or via phone enabling businesses to build and retain loyalty and to protect sales and growth prospects. In turn, consumers have been conditioned to expect a high level of service in a wide range of interactions, including those with government agencies.
Fortifying trust in government systems
Government agencies can take a page from the private sector playbook, and the timing is critical. Earlier this year, the Pew Research Center reported that trust in the federal government was near historic lows, while other surveys reported greater faith in commercial brands than in government. One way to begin reversing the trend is for government agencies to improve the citizen experience by restoring confidence in a primary mode of interaction: the p ....

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DOL looks to roll back Trump's exemption for religious orgs in contracting -- FCW

The agency plans going to reverse the rule through notice and comment rulemaking, a process that could take months. ....

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White House plans executive action in response to massive breach -- Defense Systems

In the wake of a wide-ranging hack involving SolarWinds IT management software and other commercial products, the White House is planning executive action to address cybersecurity gaps. ....

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DOD's 5G-powered smart warehouse network kicks off -- Defense Systems

By Defense Systems Staff
Feb 24, 2021
The Marine Corps Logistics Command in Albany, Ga., is gearing up for a 5G-enabled smart warehouse that will feature robotics, barcode scanning and holographic, augmented and virtual reality applications to help manage storage and maintenance of vehicles, materiel and supplies.
A Citizens Broadband Radio Service (CBRS)-enabled private 5G wireless network is being installed as part of a multi-year initiative to create a 5G smart warehouse reference design. The framework will help the Marines increase the efficiency and dependability of warehouse operations, including improvements to receipt, storage, issuance, inventory control and auditability, according to a press statement from Federated Wireless, the project’s prime contractor. ....

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