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U.S. Public Sector Grows Up Fast With Cloud Transformation

STAMFORD, Conn. Most state and local governments in the U.S. ....

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ISG Presents 2022 ISG Star of Excellence Awards to Atos, DXC Technology and TCS

LONDON Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, last night presented the 2022 ISG Star of Excellence Awards™ to Atos, DXC Technology and TCS, recognizing the three service providers for consistently demonstrating the highest standards of customer service excellence in the pas ....

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Tech Maturity Shapes Firms Customer Experience Initiatives

STAMFORD, Conn. Major changes in business operations and consumer behavior since the start of the COVID-19 pandemic have increased demand for advanced customer experience (CX) capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published today by Inf ....

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European Contact Centers Meet Challenges via the Cloud

LONDON A growing number of enterprises in Europe are achieving improved customer engagement through cloud contact centers as consumer behavior, work modes and relevant technologies evolve, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm ....

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