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Doctors say they need to be paid for their time spent sending patient messages through portals such as Epic Systems' MyChart. But payers and patient advocates worry about the impact these charges will have on access and overall costs.
01:56 PM In mid-2018, ideas for redesigning Epic Systems' MyChart patient portal started to gain momentum at the electronic health record giant. One prevailing philosophy, said the team, was not overwhelming patients with information right off the bat. "No matter how much power we put into it," said Trevor Berceau, product development lead at Epic, "it needs to be easy" for patients to use. The redesign began rolling out earlier this year, with the first customer taking it live in August. "Since then, we've seen the floodgates open," said Sean Bina, vice president of access and patient experi...