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TCM0284394 - Specialist areas - Complex: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance. you are in the correct MU. Use TCM0322460 for the correct MU number. Background any member of the household lives outside the UK and/or or where it is classed as an International complex case. As the majority of cases are clerically worked, you must follow...

If you are dealing with a claim for the first time, go to Step 2. If you are dealing with an expired action date for a TC1125, go to Step 4. If you are dealing with a returned TC1125, go to Step 5. If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6. If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22. Step 2 access function ‘Manage Verification Failures’ to check the following information the nationality of the customer or customers on the t...

TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance Neither customer on the claim is a Crown Servant or NAFFI Worker. Checklist Background Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National Insurance number. If both the Crown Servant and partner are non-European Union (EU) nationals - for ex...

issue a TC603D2 if the claim covers PY and PY-1 issue a TC603D if the claim covers PY only issue a TC603R in all cases update Household Notes with the message SU04 from TCM0172080. For how to do this, use TCM1000001 take no further action If it is System Terminated and the EU Member State has not confirmed the composition of the family on the e-form or SED, and / or there are changes of circumstances, contact your TALLO for advice on what to do. If it is terminated for any other reason, contact your TALLO for advice on what to do.

TCM0284396 - Specialist areas - Complex: Complex cases - renewals - customer contact after manual Statement of Account issued You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance. you are in the correct MU. Use TCM0322460 for the correct MU number. Background any member of the household lives outside the UK and/or or where it’ is classed as an International complex case. As the majority of cases are worked clerically, you must follow this guid...