FCW Insider: Feb. 9 -- FCW
Quick Hits *** Citizen satisfaction with government service continues to drop, according to the latest rankings from the American Customer Satisfaction Index. Their 2020 report on the federal government released Feb. 8 showed a drop of 4.4% to 65.1 out of 100. The Departments of Commerce and Agriculture were high scorers among government agencies; Treasury and the Social Security Administration scored the lowest. The survey measures citizen perceptions of ease of government processes, clarity of government information, website quality and the professionalism of government customer service. ...