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Top News In First Hotels Today - Breaking & Trending Today

MacNaughton Hospitality Selects Stayntouch PMS to Elevate Guest Services Across Three Properties in Hawaii

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii. MacNaughton has chosen Stayntouch to provide a flexible cloud PMS for three of its properties in Hawaii: Waikiki Malia, Lotus Honolulu, and Hotel Renew. ....

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How to Avoid Being a Captive Customer to Your Property Management System Provider

I recently came across an interesting article outlining a recent study by Jie Yu Kerguignas, Olivier Furrer, and Ikèle Landry exploring the phenomena of Customer Captivity in the hospitality industry. According to the authors, customer captivity occurs when customers become dissatisfied with a service relationship but feel like they don t have the ability to alter or leave the relationship, "due to a perceived need for the service and a lack of alternatives." A sense of captivity can intensify negative emotions such as frustration or a sense of unfairness with the feeling that the customer s needs are going unheard and that they are ultimately powerless to change their situation. The result can be devastating to a brand s reputation, as captive customers often turn to negative word-of-mouth behavior to vent their frustrations and regain a sense of control. Kerguignas, Furrer, and Landry argue that companies can ease captivity feelings by empowering customers through increa ....

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With Stayntouch PMS & Kiosk, Sentral Achieves Service Excellence and Soars in ROI

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, expands their thriving partnership with Sentral, a leading full-building residential hospitality operator. Sentral boasts a network of Class A apartment properties across the U.S., offering flexible living services, authentic local experiences, premium amenities and community connection for residents and guests. ....

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Stayntouch Names Jeff Down as Head of Sales, EMEA

Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, is proud to announce the appointment of Jeff Down as the new Head of Sales for EMEA. ....

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How To Think About Airbnb (NASDAQ:ABNB)

How To Think About Airbnb (NASDAQ:ABNB)
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