CSPAN3 Politics Public Policy Today August 8, 2014
In all four states, there was some amount of difficulty with either the online portal or the oncall center. In the statebased, navigators had backend access into the portals. And really make sure to assist a consumer all the way through enrollment. Furthermore, they had direct contact and regular contact, sometimes daily, with the state exchange leadership. So they could get realtime results back. A federal portal and call center for states. It was a huge task. Our primary lines of communication were through our grant officers and regional offices. The information had to kind of travel through...
Source: archive.org