Page 16 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

You need to get off the plane, what you' ee're doing is crazy, need to stop this. he said oh, you think i'm crazy? what about the government. >> reporter: that's when he left the plane, allegedly choking a gate agent. the airlines confirmed that a drunk passenger was arrested at the airport. add this to the collection of shocking airlines cell phone videos, join the passenger who was dragged off the united airlines plane, and then a woman who was challenged by another passenger. >> you do that to me and i'll knock you photograph. >> reporter: an american airlines executive told a congressional...

Being more aggressive in trying to make sure that customers are not being involuntarily denied boarding, especially in the case of an over sale. >> jon: what do you say to frequent flyers or flyers of any kind who might find themselves in the position of dr. dao where somebody says, we are overbooked, and you have to get off the plane? >> his situation wasn't so bad and so much of an outlier that i'm not going to suggest that he could have done so think differently or solved his problem. what most frequent fliers can do is first make sure when you buy a ticket that you have a seat assignment b...

He lost two front teeth and he's going to be undergoing reconstructive surgery. what does that say? >> well, hugely violent encounter and hugely unnecessary. what it says is not only does he have physical injuries, but the potential of a brain injury which is a huge damage claim and one other thing i wanted to add, they said we don't know if this will be a class action. i don't know that either, but i can tell you this goes on virtually every day where paying passengers, and it's not an overbooking, but they're kicked off for crew. i witnessed it myself. saw it a couple months ago. some crew r...

The captain at some point called on the aviation department police force. >> katie, do you see a case here against the pilot? >> well, listen, clear aviation rules say that the p.i.c., the pilot in command, is in charge of what's going on on that plane. but we have learned that a gate agent for united called airport security. that is when those three aviation -- we'll call them cops, but they're not cops -- security personnel showed up. they were wearing jackets emblaze onned with word police. they were not supposed to be wearing jackets that looked like they. they have their own independent l...

On what happened on that plane? >> i think it's always difficult for people working at the airport if they have to get someone off an airplane. i was on a plane from brazil on another airline, not united. the crew rest area is inoperab e inoperable. they needed two to get off the plane because two needed to rest during the flight. nobody took them up on it. they said we will cancel the flight. you have 280 people on the airplane. they said we will cancel it. i ran to the gate agent. i said, just offer more money. they said we have policies that only allow us to go this far. i said you have $20...