says pg&e, the gas would have kept spewing out of the burning hole, anyway and when the gas pressure was restored, hundreds of homes would have unlit pilot lights leaking into them, increasing the danger of another fire or explosion. >> we need to shut off the valve right away when there is a fire. >> if you have to relight pilot lights, that's okay? >> that's totally okay. >> the concern here is from a consumer perspective, a standard of an hour and a half for a gas line to be burning is way too long. >> reporter: so coming up at 6:00, how soon should a response take, including some...