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A new study from the University of Kentucky examines the factors that lead consumers to forgo honesty when making returns.
If you've ever lied about the reason for returning an unwanted item, you're not alone. A new study, co-authored by David Hardesty, the Carol Martin Gatton Endowed Chair of Marketing in the Gatton College of Business and Economics at the University of Kentucky, examines the factors that lead consumers to forgo honesty when making returns.
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As the saying goes, it's better to teach someone to fish than to give them a fish. Dimensions/E+ via Getty ImagesThe Research Brief is a short take about interesting academic work. The big idea Charities that provide social services such as medical care or after-school programs should consider emphasizing how their efforts can help their clients become more self-sufficient, my research findings suggest. With my colleagues Stacie Waites, Adam Farmer and Roman Welden, I explored whether people res