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Airline hold times: Who’s doing best right now?
Caroline Tanner
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Long hold times for customers attempting to get through to an airline customer service agent are nothing new and seem to have only gotten worse as more people travel this summer.
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My colleague, David Slotnick, first reported in March how airline hold times were growing as passengers attempted to use more than 20 million vouchers and credits issued in 2020 by the biggest U.S. airlines, following nearly a year of many people forgoing travel due to the coronavirus pandemic. ....

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