CFPB issues mortgage servicing consent order | Ballard Spahr LLP
On December 18, 2020, the CFPB announced a consent order with Seterus, Inc. (Seterus), and its successor-in-interest, Kyanite Services, Inc. (Kyanite), based on findings of mortgage servicing violations. The consent order alleges the following violations by Seterus while it was in operation: Unfair acts or practices for failing to accurately review, process, track, and communicate to borrowers information regarding their loss mitigation applications; Deceptive acts or practices by sending loss mitigation application acknowledgement notices that (1) misrepresented the status of borrower appli...