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A reporter tried for more than two years to speak with Michael Bacon, the megabank's former chief security officer. Bacon eventually sat for around 30 interviews, painting a detailed picture of the Wells executive suite as the fake-accounts scandal unfolded.
After the scandal explodes, Wells Fargo's former chief security officer embarks on a long journey into the legal system.
The bank establishes a committee with the express purpose of addressing employee misconduct. But as the problem of unauthorized customer accounts grows, it stops meeting.
The scandal's roots stretch back more than a decade. In a corporate environment that doesn't welcome bad news, problems fester.