Do you trust AI in customer service?
When it comes to AI in customer service, most customers still prefer to know if they are interacting with a human or a bot.
Source: techwireasia.com
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Merkle Launches Global Composable Commerce Accelerator for Salesforce Commerce Cloud, Partnering with Contentful and Magnolia
/PRNewswire/ -- Merkle, a leading data-driven customer experience management company, today announced the launch of its new global accelerator for Salesforce...
Source: prnewswire.com
AI could help companies connect with customers like never before
But, (as always) there’s a catch
Source: techradar.com
Salesforce research finds business buyer and consumer trust levels in AI decline despite the generative hype cycle
Everyone's curious about generative AI, but the trust issue is getting more complicated.
Source: diginomica.com
Salesforce survey flags AI trust gap between enterprises and customers
Salesforce's survey of 14,000 business buyers and consumers found adopting AI could mean risking a trust gap with consumers.
Source: venturebeat.com