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iContact BPO expands contact centre operations in Gauteng

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South Africa's BPO sector surges ahead, with CX and customer service leading the charge - Brazil Business Today

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender ....

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South Africa's BPO sector surges ahead, with CX and customer service leading the charge

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South Africa ranked top global location for business process outsourcing services - World News

2021-04-09 17:55:39 GMT2021-04-10 01:55:39(Beijing Time) Xinhua English
JOHANNESBURG, April 9 (Xinhua) South African government on Friday welcomed the title that the country was named the Most Favored Offshore CX Delivery Location for 2021 in the Annual Front Office BPO Omnibus Survey Thursday.
The rapid expansion of business process services is a tribute to the skills of young South Africans and evidence of what South Africa has to offer as a business and investment destination, said Minister of Trade, Industry and Competition Ebrahim Patel. Industrial development is no longer only about manufacturing productive services like business process services and film-making are examples of new job creators that we are actively backing. The digital revolution is placing greater emphasis on provision of strong, technical support through call centers. Firms in the sector want to be located close to a source of skilled workers. ....

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