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/PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and...
CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich Insurance, Marriott International, and Probe CX. The findings are as follows: There is a "peop...
CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich Insurance, Marriott International, and Probe CX. The findings are as follows: There is a "peop...
Company positioned highest for ability to execute for second year in a rowSAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ -- Genesys®, a global cloud le...
/PRNewswire/ -- Genesys®, a leader in cloud customer experience orchestration, today published the Genesys 2021 Sustainability Report, detailing the company's...