CSPAN2 Key Capitol Hill Hearings April 10, 2014
Customers on a consistent basis. It is not something were ignoring. It is not something that we are not serious about. We have spent billions of dollars over the past five years improving our networks to try to make them more reliable on additional training for technicians and for our Call Center Employees. We have created new call Center Centers of excellence, one of which is in delaware where you have specially trained Call Center Representatives with a design of trying to enhance the level of Customer Service. We have focused on a whole host of Measure Service improvements including creatin...